Export customer timelines for faster Shopify support.

Custory Timeline Exporter gives support teams a structured, exportable view of a customer’s Shopify history with privacy controls built in.

Read the setup guide

Support context in one export.

Support teams often jump between customer records, orders, returns, notes, and tags. Custory turns approved data into a selected customer timeline for support workflows.

Customer timeline builder

Preview events, choose sections, and generate a support-ready timeline.

Order and return timeline

Include recent order summaries, refunds, and return statuses where approved.

Notes and tags

Include customer notes, tag snapshots, and internal support notes.

CSV, JSON, printable HTML

Export formats for handoff, troubleshooting, and review.

Short-lived export links

Export artifacts expire automatically, defaulting to 24 hours.

Encrypted storage

Name, email, notes, and timeline details are encrypted at rest.

How it works.

Install app

Open Custory inside Shopify Admin.

Confirm plan

Use Shopify App Pricing for monthly or yearly billing.

Approve PCD

Protected customer data access is requested for name and email only.

Sync recent history

Index approved customer, order, and return timeline data.

Find customer

Search with HMAC tokens for approved identifiers.

Generate export

Create CSV, JSON, or printable HTML for support work.

Privacy-first by design.

Custory processes the minimum customer data required for support timeline exports.

No address export by default.
No phone export by default.
Encrypted protected fields and HMAC search tokens.
Owner/admin dashboards never display customer timelines.

Pricing preview.

€5/month €49/year Final billing is configured through Shopify App Pricing and aligned to the live Dashboard currency.